This may help better get in touch with the feeling of the other person. Examples include using sentences beginning by ‘You feel…’, ‘You sound…’ or ‘You look…’. Reflecting on the speaker’s feeling, however, may be achieved by showing empathy. The second step of reflective listening (which seeks at relaying back our understanding to the speaker) could be achieved by effectively summarizing both the content (i.e., thoughts, ideas, beliefs and fact) of the speech and the feeling of the speaker (i.e., emotional state).Įxample: Summarizing the content of the speech could be done by asking a question (e.g. ‘How come you decided to quit this project?’). First step of reflective listening:ĭuring the first step of reflective listening (which seeks at understanding the speaker), listening to the speaker with attention is essential.Įxample: This could be achieved by maintaining eye contact, using body languages such as the occasional gestures and smiles, asking appropriate questions to encourage the speaker in his thoughts (e.g. Several guidelines and principles have been developed to conduct an effective reflective listening. For these reasons, this strategy is often used in the fields of counseling and psychotherapy to help someone experiencing a difficulty, and also by organizations and companies for effective client meetings. In addition, the strategy of reflective listening helps create a climate of comfort and security between individuals so as to avoid potential conflict or dispute. Reflecting listening on another person also helps the speaker to promptly clarify his intensions and elaborate his thoughts, and sometimes deciding on taking a new course of action if needed. First of all, it allows us to understand what the speaker is saying, and similarly, it allows the speaker to make sure that he is being heard. Reflective listening can be useful in many ways. For this strategy to be effective, one must not only be able to understand the content of what the other person is saying, but must also understands his feeling. It also requires the ability to actively reflect on what the other person is saying to confirm that his speech is being heard and understood. Reflective listening therefore requires the ability to actively respond to another person while keeping all of our attention focused on the speaker’s thought. The second step seeks at relaying this understanding back to the speaker.The first step seeks at understanding the speaker’s idea, feelings, and perspective.
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